Refund policy
Return and Refund Policy
1. General
We want you to be satisfied with your order. However, please note that return policies vary depending on the product.
2. Returning In-Stock Products (e.g., Velcro License Plate Holders)
You can return in-stock products within 14 days of receipt.
The condition is that the product is returned unopened, unused, and in its original packaging.
You, as the buyer, are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect item, defect upon arrival).
After receiving and inspecting the goods, we will refund the purchase price.
3. Custom-made items (e.g., carbon steering wheels, custom orders)
Custom-made items are excluded from returns and exchanges, as they are individually produced according to your specifications.
Cancellation is no longer possible after the order has been placed.
4. Maxton Design Products
Maxton products are made to order and imported.
Therefore, they are not returnable or cancelable.
In the event of production or delivery errors, we will contact the manufacturer directly and resolve the issue.
5. Refunds
Refunds will be processed using the same payment method used for the order (e.g., Twint, credit card, bank transfer).
Processing time may vary depending on the payment provider, but is typically 5–10 business days.
6. Return Procedure
If you would like to initiate a return, please contact us in advance by email at info@msparts.ch or by phone at +41 79 922 50 18 so we can provide you with the return address and process.
1. General
We want you to be satisfied with your order. However, please note that return policies vary depending on the product.
2. Returning In-Stock Products (e.g., Velcro License Plate Holders)
You can return in-stock products within 14 days of receipt.
The condition is that the product is returned unopened, unused, and in its original packaging.
You, as the buyer, are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect item, defect upon arrival).
After receiving and inspecting the goods, we will refund the purchase price.
3. Custom-made items (e.g., carbon steering wheels, custom orders)
Custom-made items are excluded from returns and exchanges, as they are individually produced according to your specifications.
Cancellation is no longer possible after the order has been placed.
4. Maxton Design Products
Maxton products are made to order and imported.
Therefore, they are not returnable or cancelable.
In the event of production or delivery errors, we will contact the manufacturer directly and resolve the issue.
5. Refunds
Refunds will be processed using the same payment method used for the order (e.g., Twint, credit card, bank transfer).
Processing time may vary depending on the payment provider, but is typically 5–10 business days.
6. Return Procedure
If you would like to initiate a return, please contact us in advance by email at info@msparts.ch or by phone at +41 79 922 50 18 so we can provide you with the return address and process.